Returns and refunds
30-day returns
You can return your Milewell cushion within 30 days of the day your order is delivered, as long as it's unused and in its original packaging.
How to start a return
- Email us at techleadonline@gmail.com with your order number and the reason for the return.
- We reply within 1 to 2 business days with the return address and instructions.
- Please contact us before sending anything back. Parcels sent without instructions can't always be matched to an order.
Condition
Returns must be unused, clean and in the original packaging. For hygiene reasons we can't accept cushions that have been used. If you're not sure the size suits your seat, email us a photo before you use it and we'll tell you honestly.
Return shipping
- Changed your mind: you pay the return postage.
- Arrived damaged, faulty or wrong: we cover it. Email us a photo within 14 days of delivery and we'll send a replacement or a full refund. In most cases you won't need to send the item back.
Refunds
Once we receive and check your return, or approve a damaged-item claim, we refund the full product price to your original payment method within 5 business days. Your bank may take a few more days to show it. Shipping was free, so nothing is deducted for it.
Late or lost orders
If your order hasn't arrived within 20 business days of dispatch, email us. We'll check with the carrier and either reship it or refund you.
Cancellations
You can cancel for a full refund any time before your order ships. Email us as soon as possible, as most orders leave within 1 to 3 business days.
Exchanges
Milewell comes in one size, so we handle swaps as a return and a new order.